MORE OPPORTUNITIES TO PLAY! SEE OUR OPENING HOURS.

Do I still need to book?

Online bookings are preferred to confirm your attendance. Walk-ins are accepted (but not guaranteed) and will depend on session capacity at the time of the visit.

Do I have to be vaccinated to attend the Discovery Space?

Whilst COVID-19 vaccination is strongly encouraged for visitors attending UOW campuses, the Discovery Space is open to all visitors regardless of vaccination status. Visitors must not attend the campus if they have COVID-19 symptoms and are required to follow health advice. 

Face Masks Requirements for Visitors

Face masks are highly recommended for staff, students and visitors where individuals cannot physically distance when indoors or outdoors

Do I have to check in using the QR codes and the Service NSW App?

Check-in via the Service NSW App is no longer required as a condition of entry to the Discovery Space in alignment with Public Health Orders and the University of Wollongong COVID Safe Campus Plan. Visitors who have tested positive to COVID19 within 48 hrs of being on campus are encouraged to report this to [email protected] and include the dates, times and locations of visit whilst on the campus. 

What COVID-19 health and safety measures have you put in place?

The health and safety of members, guests and staff is always our priority. That is why we are continuing to implement our COVID Safe Plan, which includes:

  • All staff have completed the COVID-19 Infection and Prevention Control training endorsed by the Australian government
  • Daily cleaning regimes
  • Ensuring adequate handwashing facilities are available
  • Installed additional hand sanitiser dispensers and sanitising wipe stations throughout the Discovery Space
  • We require guests to complete a COVID screening when booking
  • We highly encourage all guests to wear masks in line with the University of Wollongong’s COVID Safe Transition Plan
  • Zero contact check-in. You can pre-booked online and receive a QR code on your phone or print out ready to scan at the entry point
  • CASH is not accepted please use EFTPOS only

What can I do to help keep everyone safe and healthy?

Thanks for asking! We could not do this without your support. You can help us stay safe and healthy by following these simple guidelines:

  • Please read our updated conditions of entry
  • Do not attend the Discovery Space if you or any members of your family group are unwell, or showing symptoms of COVID-19
  • We ask you wash your hands and regularly use the hand sanitiser available throughout the Discovery Space
  • Take responsibility for social distancing by adhering to floor markings and avoid gathering in close proximity to others
  • For a safe and quick check-in, please ensure you have your pre-booked session QR code ready to scan on your phone or a printed copy for all guests in your party

 

 

 

I’m a member, do I still need to book?

Members are highly encouraged to book using the online checkout and register all guests, including those under 12 months. Anyone listed on your membership is entitled to book for free.

 

The date I want to visit is booked out. Can I join a waiting list?

Yes, we occasionally have cancellations. Send an email with your details to [email protected] and we will get back to you if we can fit you in.

I have a booking but can no longer make it

We understand that plans change. We do ask that you contact the Discovery Space the day before your visit date so we can release the tickets to other family groups. If you have paid for entry but cannot attend, you can contact us to reschedule or receive a full refund by emailing [email protected] You will then be contacted via phone to process the refund (as we require your credit card details).

For a refund of fees paid, we require that you notify us via phone or email 1 hour prior to your session time. No refunds will be given after this time.

Are all Experiences still open?

Yes, but we have moved Market Place to widen our pathways so you can freely move around our more popular Experiences. We’ve been getting creative in CreARTivity, moving things around to ensure adequate space. Please be patient if a table is not available for you to access with your family group when you first arrive. ­The Discovery Gardens remain open, including play prompts in the water baths, the slate wall, magnetic wall and our creek is running. The Tummy has also been removed to make way for new, exciting Experiences in the future!

Please use the hand sanitiser provided before and after an Experience.

Are you still running daily activities?

YES! Our daily activities have returned, including Story time, Art Time and Discovery Activities. For more details, head to our daily schedule. Please note that the safety and wellbeing of all our visitors, staff and community is paramount, so we wanted to inform you that at times, our daily activities and workshops may be limited or reduced.

Is the Discovery Gift Shop open?

The Gift Shop is open:

Monday to Friday: 9:00am – 12:30pm
Weekends: 9:00am – 3pm

The gift shop closes 30 minutes before the end of each session weekdays and weekends.

Unfortunately, we are no longer accepting Creative Kids vouchers on products. However, you can still use Creative Kids vouchers on memberships. For any questions regarding the Gift Shop contact [email protected]

Are you taking school bookings?

YES! We are happy to announce that Excursions for Early Childhood, Primary and High Schools are able to be booked for 2023! We also have online virtual excursions for Early Childhood Education and Care settings that can be booked here.

Are you still offering birthday parties with reserved spaces/rooms?

Regretfully, we are no longer offer dedicated birthday party packages.

Is the Ugly Duckling cafe open?

We would not deprive you of coffee! The onsite cafe is open and ready to serve you.

Arriving at the Discovery Space - Bus, Train or Car

We are located at the University of Wollongong main campus. Building 21 University of Wollongong, Northfields Ave, Wollongong, NSW.  View a detailed map of the campus and where we are located here

Where can I park when I visit?

The Carpooling car park is open to all visitors. P4 and carpooling are the safest way to the Discovery Space via the pedestrian crossings. Paid parking on the University of Wollongong campus resumes from 21st February 2022.

Our members’ car park will be open to members only 15-minutes before each session Monday to Friday. Member car parking is limited to one car per membership group (while there is capacity) and only for the duration of your visit to the Discovery Space.

 

Can I still bring food into the Discovery Space?

We say YES to BYO. You are still very welcome to bring your own food to the Discovery Space. Food and drinks must be consumed outside in our Discovery Gardens. 

I have a free or pre-paid pass to the Discovery Space, when can I use it?

Sure can. Please email [email protected] with details of your free pass or voucher. Vouchers or general admission tickets (excluding free passes) can be used towards membership at any time.

I have a question not listed here

We are here to help! If you have any further questions or need assistance, please email us at [email protected] and we’ll get back to you as soon as possible. We appreciate your patience and understanding.

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