CHANGES TO UOW PARKING COMMENCING ON THE 22ND OF JUNE 2024. SEE MORE INFO HERE!

Can I make an online booking?

Online bookings are preferred to confirm your attendance. Walk-ins are accepted (but not guaranteed) and will depend on normal building capacity limits at the time of your visit. We highly encourage you to book online during peak periods, including school holidays, and for special events.

I’m a member, can I make a booking online?

Members are highly encouraged to book using the online checkout and register all guests, including those under 12 months. Anyone listed on your membership is entitled to book for free. This guarantees your entry ticket for the day. On some occasions, we may reach a capacity limit and entry is not guaranteed.

 

I have a made an online booking but can no longer make it. What should I do?

We understand that plans change. We do ask that you contact the Discovery Space if you cannot make your booking date by emailing [email protected]. If you have paid for entry but cannot attend, you can contact us to reschedule. If you notify us before your scheduled booking date you can also receive a full refund. You will then be contacted via phone to process the refund (as we require your credit card details).

Do you offer birthday parties with reserved spaces/rooms?

Regretfully, we are no longer offer dedicated birthday party packages.

Can I bring helium balloons to the Discovery Space?

Due to building safety requirements, helium balloons are not permitted in the Discovery Space, inclusive of our outdoor spaces (Discovery Gardens and Circle Garden). This is due to sensors in our building that if impacted, will activate a full building evacuation. We appreciate your understanding and cooperation.

Can I bring food into the Discovery Space?

We say YES to BYO. You are welcome to bring your own food to the Discovery Space. We kindly ask that food and drinks be consumed outside in our Discovery Gardens or in the Circle Garden. Please be mindful of putting recyclables, rubbish and food waste in the correct bins provided.

What COVID-19 health and safety measures have you put in place?

The health and safety of members, guests and staff is always our priority. That is why we are continuing to implement our COVID Safe Plan, which includes:

  • All staff have completed the COVID-19 Infection and Prevention Control training endorsed by the Australian government
  • Daily cleaning regimes
  • Ensuring adequate handwashing facilities are available
  • Installed additional hand sanitiser dispensers and sanitising wipe stations throughout the Discovery Space
  • We highly encourage all guests to wear masks in line with the University of Wollongong’s COVID Safe Transition Plan
  • Zero contact check-in. You can pre-booked online and receive a QR code on your phone or print out ready to scan at the entry point
  • CASH is not accepted please use EFTPOS only

What are your Terms and Conditions of entry to the Discovery Space?

Before visiting, we ask all visitors to read up on our Ticketing and Entry Terms and Conditions which are also available at the entry to the Discovery Space.

I have a question not listed here

We are here to help! If you have any further questions or need assistance, please email us at [email protected] and we’ll get back to you as soon as possible. We appreciate your patience and understanding.

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