WE’RE OPEN! READ OUR FAQS & PLAN YOUR VISIT.

Do I still need to book?

Online bookings are preferred to confirm your attendance. Walk-ins are accepted (but not guaranteed) and will depend on session capacity at the time of the visit.

Are masks compulsory?

You must wear a face mask when visiting the Discovery Space. Children 12 years and under are exempt but are encouraged to wear masks where practicable. Please bring your own mask on your visit OR we will have them available to purchase at reception for $1.00 per mask.
You are not required to wear a mask if you have a medical exemption, for example a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable. This may include but is not limited to people  who have a skin condition, an intellectual disability, autism or trauma. Learn more about NSW Government face mask rules.

Do I have to check in using the QR codes and the Service NSW App?

YES! Visiting the Early Start Discovery Space will require electronic check in via Service NSW app prior to entry. The QR scan in codes will be displayed on the entry doors to the building and in the reception area. A member of our team will ask to see the ‘green tick’ on your Service NSW app and check it relates to our premises. If it is not possible to check in using your device, please see a staff member for an alternate sign-in method. If a person refuses to check in at our premises, we may refuse entry.

Do I have to be vaccinated to attend the Discovery Space?

Our focus at this time is on keeping children in our community safe and reducing anxiety and stress on families in these uncertain times. The Terms and Conditions of entry to the Discovery Space have been amended for visitors over the age of 16 and will require adults to confirm they have had double dose vaccination (unless you have proof of medical exemption), as per government guidelines until the 15 December or at a time when more information is released about 95% vaccination rate of adults in NSW. All bookings will take place online and visitors will be required to book online to provide their details and answer COVID screening questions including vaccination status.

We are hesitant to visit the Discovery Space at this time. How can we engage?

We understand that this is an uncertain time for some families. To support our community during the transition out of lockdown, we are continuing to offer our extremely popular Discovery to You online experiences on Tuesday, Wednesday and Thursday, with bookings between 10am to 1pm. These one-on-one online experiences delivered via zoom can be booked here. We are thrilled to be able to continue to offer this experience. 

What COVID-19 health and safety measures have you put in place?

The health and safety of members, guests and staff always comes first. That is why we have  introduced a range of new measures and cleaning protocols:

  • We have developed our COVID-Safe Operations Plan under recommendations provided by the NSW Health Department and State and Federal Governments.
  • All staff have completed the COVID-19 Infection and Prevention Control training endorsed by the Australian government.
  • Enhanced daily cleaning regimes, including frequent cleaning of high touchpoints.
  • Ensuring adequate handwashing facilities are available.
  • Installed additional hand sanitiser dispensers throughout the Discovery Space.
  • We have introduced session times with limited capacity.
  • We collect contact information upon booking to comply with public health guidelines.
  • We require guests to complete a COVID screening when booking, including answering questions about vaccination status.
  • Zero contact check-in. You can pre-booked online and receive a QR code on your phone or print out ready to scan at the entry point.
  • Elevator use is recommended to be used by one household group at a time.
  • There are separate entry and exit doors, floor markings and signage to help visitors maintain safe distances.
  • CASH is not accepted please use EFTPOS only.
  • We are limiting the number of people using an Experience at one time and some changes have been made to ensure physical distancing and government recommendations can be adhered to.
  • Drinking bubblers have been turned off. Please bring a full water bottle with you or you can purchase one at Ugly Duckling, the onsite cafe.

What can I do to help keep everyone safe and healthy?

Thanks for asking! We could not do this without your support. You can help us stay safe and healthy by following these simple guidelines:

  • Please read our conditions of entry particularly as they apply to changes associated with NSW Government COVID-19 guidelines for businesses.
  • Do not attend the Discovery Space if you or any members of your family group are unwell, or showing symptoms of COVID-19.
  • We ask that all visitors consider downloading the government COVIDSafe app and ensure this is active on their device at all times.
  • We ask you wash your hands and regularly use the hand sanitiser available throughout the Discovery Space.
  • Take responsibility for social distancing by adhering to floor markings, avoid gathering in close proximity to others.
  • Follow the capacity limits signposted at each Experience.
  • For a safe and quick check-in, please ensure you have your pre-booked session QR code ready to scan on your phone or a printed copy for all guests in your party.
  • Please be respectful to staff members and follow any instructions provided in relation to all the measures in place to maintain a COVID-Safe environment.

We will continue to be guided by the NSW Government’s health guidelines and will provide updates to this information.

 

 

I’m a member, do I still need to book?

Online bookings are preferred to confirm your attendance. Walk-ins are accepted (but not guaranteed) and will depend on session capacity at the time of the visit.

 

The date I want to visit is booked out. Can I join a waiting list?

Yes, we occasionally have cancellations. Send an email with your details to [email protected] and we will get back to you if we can fit you in. Members will be given priority.

I have a booking but can no longer make it

We understand that plans change. We do ask that you contact the Discovery Space the day before your visit date so we can release the tickets to other family groups during this low-capacity period. If you have paid for entry but cannot attend, you can contact us to reschedule or receive a full refund by emailing [email protected]
You will then be contacted via phone to process the refund (as we require your credit card details). For a refund of fees paid, we require that you notify us via phone or email 1 hour prior to your session time. No refunds will be given after this time.

Are all Experiences still open?

Most are, yes. To ensure we follow all social distancing and public health regulations some Experiences will be operating a little differently.
The Tummy Tour has temporarily been removed (crawling through a human body isn’t great for social distancing). The Cave will also be closed for the same reason. We have moved Market Place  to widen our pathways so you can freely move around our more popular Experiences. We’ve been getting creative in CreARTivity, moving things around to ensure we adhere to the social distancing. Please be patient if a table is not available for you to access with your family group when you first arrive. ­The Discovery Gardens remain open. The water baths and slate wall are out of action, but you’ll be pleased to hear the creek is running again as well as the magnetic water wall. Our drinking bubblers will be temporarily turned off. Please use the hand sanitiser provided before and after an Experience and adhere to capacity limits.

Are you still running daily activities?

To avoid congregations of large groups of people in enclosed spaces and to comply with NSW Government Guidelines, our daily activities will not be running at this time. We look forward to resuming these activities in the near future. In the meantime, we are continuing to offer our popular online Discovery to You experiences, working one-on-one with our education staff via zoom!

Is the Discovery Gift Shop open?

Gift Shop hours will be Monday – Friday 9:00am – 11:30am AND Saturdays, Sundays, 9:00am – 11:30am AND 12:30pm – 3pm.
The gift shop closes 30 minutes before the end of each session weekdays and weekends.
Unfortunately, we are no longer accepting Creative Kids vouchers on products. However, you can still use Creative Kids vouchers on memberships.
For any questions regarding the Gift Shop contact [email protected]

Are you taking school or group bookings?

To comply with NSW Government Guidelines on family groups visiting public spaces with children under the age of 16, excursions and incursions are not operating at this time. However, we do have online virtual excursions for Early Childhood Education and Care settings that can be booked here. We have also decided to end birthday parties to make way for a future new experience for all visitors to enjoy. Coming soon.

Is the Ugly Duckling cafe open?

We would not deprive you of coffee! The onsite cafe is open and ready to serve you EVERY DAY from 7.30am-2pm.
Please note:

  • Use contactless payment whenever possible.
  • Bottled water (including kid-size) is available for purchase.
  • The seating capacity of the cafe has been reduced to allow spacing of tables for social distancing.
  • Kids milkshakes will be available for $2 each until the 31 October 2021!

Avoid congregating outside near the Ugly Duckling café in large groups before or after visiting the Discovery Space

Where can I park when I visit?

The Carpooling car park is open to all visitors. P4 and carpooling are the safest way to the Discovery Space via the pedestrian crossings. Paid parking has ceased for 2021 and will resume in February 2022.

Our members’ car park will be open to members only 15-minutes before each session Monday to Friday. Member car parking is limited to one car per membership group (while there is capacity) and only for the duration of your visit to the Discovery Space.

Can I still bring food into the Discovery Space?

We say YES to BYO. You are still very welcome to bring your own food to the Discovery Space. We just ask that you only consume your food and drink in our Discovery Gardens. Please bring your own drinking water as our drinking bubblers have been turned off.

I have a free or pre-paid pass to the Discovery Space, when can I use it?

Sure can. please email [email protected] with details of your free pass or voucher and. Vouchers or general admission tickets (excluding free passes) can be used towards membership at any time. 

I have a question not listed here

We’re here to help. If you have any further questions or need assistance, please email us at [email protected] and we’ll get back to you as soon as possible. We appreciate your patience and understanding.

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